Trade Customer Application Form

Just give your business/trading name to the staff member serving you before they start cutting your fabrics so that they can confirm the relevant price break for your selected fabrics. It can be tricky for staff to remembers everybody’s trading name every time, so don’t be shy with offering us this information to us each time!

Sales are manually recorded against your business name as part of the minimum spend requirements and will be noted down as part of our record keeping after each purchase.

In store, you can make payment by cash, eftpos or Visa or Mastercard. Over the phone we can accept visa and master card payments and upon request we can also accept a bank transfer.
Please note that a bank transfer payment is a slightly longer process due to store staff having to liaise with HO in New Zealand for confirmation of payment before fabrics can be released.

No this application is for access to Trade Customer Pricing, all purchases are subject to cash sale terms.

The price breaks relate to individual items/colours so the meterage cannot be combined across multiple colours to reach a higher price break.

Yes, if its available! HO in New Zealand holds bulk stock in most of the Exclusive Fabrics and also in some Deadstock Fabric styles. Once the deadstock styles have sold out from HO and other stores, there will be no way to order that fabric from us again (see below for more information on Exclusive Fabrics). Your local manager can also liaise on your behalf to other store locations for finding extra meterage if HO doesn’t have what you are requiring.

With the exclusive fabrics and ranges, the seasonal colours change from time to time, but we do not work to a set schedule for these. Your local store manager can liaise with HO for specific information on items/colours for you based on your needs. We are not always able to give much advanced notice of colours being discontinued, but there is normally a final amount of stock available when the decision to discontinue happens, so If you are in a position of wanting to use an item/colour in an ongoing way please do alert your local manager and they will do their best to keep a monitor on it for you.

Yes, you are able to purchase Online Store fabrics at trade prices, but we are unable to transfer any of these fabrics to your local store for purchase, instead you will liaise directly with the Online Store manager in NZ and the fabrics will be invoiced/shipped to you directly. These purchases will be in NZD and the applicable freight charge will be calculated on the size of your order. You can either ask your local manager to put you in touch with the Online Store manager, or reach out directly and mention that you are already a Trade Customer with a store location and they can get quotes etc ready for your purchase.

Yes, you can access fabric at trade prices in the other store locations if you are travelling, you just have to alert the staff member, of your company/trading name and which store database you are on and they can look that up for a discount on the day. If you are looking wanting to find fabrics that your local stores does not have, please use your local manager to do the outreach to all locations on your behalf as we are able to get that information efficiently through our internal channels.

This depends entirely on how much you purchase and what the fabric is. Your local manager will be able to provide an approximate freight quote for you as they prepare your order. All charges are purely an on-charge of the freight cost and are outside of our control. You are welcome to organise your own courier pick up, as long as it is picked up in a timely manner after the purchase.

Yes, however any fabrics transferred to your local store will only happen once payment is made in full and will still incur the shipping charges mentioned above. If HO is supplying your local store with your order, there is no shipping charge. We are unable to organise any international shipping from any store locations, so you can only order fabrics from a Trans-Tasman store if you have someone local to that store, to collect it, and ship on your behalf.

A very limited amount of information will be on file, as we have a very manual based system. If you require compositions, price etc, we cannot guarantee that we can supply that information after the date of purchase, so please request anything that you require for your records on the date of purchase. This includes Tax Receipts, we are unable to issue duplicate receipts for your past purchases.

Due to being primarily a retail store, the prices quoted will always be as GST inclusive prices, unless stated otherwise.

We can hold fabrics in-store for maximum period of 1 week for Trade Customers. We are unfortunately not able to hold fabrics for longer than this, due to the limited amounts of available stock and marketing schedules that tie into the release of fabrics. A longer hold is sometimes available for the Exclusive Fabrics, this is dependent on stock levels and the delivery schedule of new stock into the HO Warehouse – just be in touch with your local Store Manager if this is something you want to look into!

We do not permit the use of our intellectual property by other businesses and/or individuals for commercial or industrial purposes. Intellectual property includes, but is not limited to, our photographic imagery, signage, logo and other branded print collateral. This means you are not able to use our photography (swatch shots, hang shots etc) in your own websites. Preparing and photographing our fabrics requires a significant investment, and we take this stance on copyright to ensure that we are able to best protect our brand identity.