Shipping

Free shipping on orders over $300 NZD!*

All orders placed through our Online Store, are processed and dispatched from our New Zealand warehouse which is separate to all of our physical store locations.

We aim to cut and dispatch orders within 3 working days. If you have placed an order during a promotional period, this dispatch timeframe may swell up to 14 days. Please refer to your order confirmation email during sale time for a more accurate estimate.

Please note, once dispatched, the courier is responsible for delivery and all deliveries are contactless unless otherwise requested.

If your order is time sensitive, please email support@thefabricstoreonline.com and we will put your order at the front of the queue when possible.

If you are based in Australia or New Zealand we advise customers to place a mail-order through your nearest store when possible as dispatch and shipping can be quicker this way *

Click on your area below for standard shipping rates & timeframes:

New Zealand

Shipping Rates:
Standard Shipping: $10.00
Signature Required: $12.00
Samples: FREE

Online orders to New Zealand are sent via NZ Post read their updates here. To check if NZ Post are experiencing any delivery delays check their page here.

Standard Service:
Our standard service gives NZ Post the authority to leave your order in a safe spot if you are not at home at time of delivery. We strongly advise using our Special Instructions box at cart to provide delivery instructions when possible. You can customise your delivery with NZ Post to suit your needs, choose Parcel Leave, Parcel Redirect or Parcel Collect to ensure you get your order delivered first time.

Signature Required Service:
For extra security and peace of mind for your order, the signature of the addressee or the person accepting the delivery can be collected by NZPost for a small additional charge of $2. Once the item has been delivered, you can view the signature online via the tracking tool which can then be emailed or printed for future reference.

NZ Post - Rural Delivery:
With access to New Zealand Post’s network, we can deliver to over 200,000 rural delivery addresses. Please note that delivering to rural addresses can add between 1-3 days to the standard targeted delivery times.

Delivery Times:
Delivery times from date shipped as follows:
North Island Metro: 1-2 Working Days
South Island: 2-3 Working Days
Rural Deliveries: 3-5 Working Days

Australia

Aus Post (Parcel Post) Standard:
Flat Rate: $15
Delivery to metro/urban address: 3-4 working days from date shipped (dispatched).
Delivery to rural address: 3-8 working days from date shipped (dispatched).
Service: Tracked

If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place in which to leave your parcel. If no secure place is found they will leave a card to call. If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on support@thefabricstoreonline.com immediately after placing your order. Aus Post is able to deliver to PO Boxes and Parcel Lockers so please select his service if you require delivery to either of these.

The Australian Post Parcel Post service we use for Online orders is managed through NZ Post and consequently your tracking will be through the NZ Post website. The from address printed on your label is a NZ Post depot based in NSW where your parcel will travel through on its way to you. Please note that all TFS online orders are shipped from our Auckland, New Zealand HQ. We do not have onshore Australian online distribution at present.

DHL Express GoGreen+:
Flat Rate: $25
Delivery to metro/uban address: 2-3 working days from date shipped (dispatched).
Delivery to rural address: 3-5 working days from date shipped (dispatched).
Service: Tracked

For further information on DHL Express's specific time frames check their dedicated page here.

At The Fabric Store, we take our commitment to the planet seriously. Australian customers can choose to have their international parcels are delivered by DHL. We’re proud to let you know that recently we made the switch to DHL’s Go Green Plus service, which uses sustainable aviation fuel to deliver your orders. By investing in sustainable aviation fuel, we’re able to actively reduce the CO2 emissions associated with our shipments, minimizing our carbon footprint. Learn more about this here.

If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call. If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on support@thefabricstoreonline.com immediately after placing your order. Please note DHL Express cannot deliver to PO box numbers, so please include a physical address at checkout if you choose this service.

Please note that all TFS online orders are shipped from our Auckland, New Zealand HQ. We do not have onshore Australian online distribution at present. The DHL Express GoGreen+ $25 flat rate is a subsidised charge for a DHL Express GoGreen+ service from NZ to AUS. Some of the fabrics available online may also be available in your nearest TFS store in Australia. Our retail stores are able to offer more competitive Australian postage pricing, so we recommend getting in touch with the store nearest you if this is of interest. See our store details here. 


Free Untracked NZ Post:
Price: Free
Service: Untracked

Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard, stamped post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 10-30 Working Days.
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.

Don't forget our Australian bricks & mortar stores offer mail order too! Mail orders come direct from your local store and uses ExpressPost, get in touch with them here.

USA

Prefer to shop in USD on our international website? click here

All orders that contain physical products-
DHL Express GoGreen+:
Flat Rate: $30
Delivery to metro/uban address: 3-4 working days from date shipped (dispatched).
Delivery to rural address: 3-6 working days from date shipped (dispatched).
Service: Tracked

At The Fabric Store, we take our commitment to the planet seriously. Most of our online store international parcels are delivered by DHL. We’re proud to let you know that recently we made the switch to DHL’s Go Green Plus service, which uses sustainable aviation fuel to deliver your orders. By investing in sustainable aviation fuel, we’re able to actively reduce the CO2e emissions associated with our shipments, minimizing our carbon footprint. Learn more about this here.

If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call. If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on support@thefabricstoreonline.com immediately after placing your order. Please note DHL Express cannot deliver to PO box numbers, so please include a physical address at checkout if you choose this service.

Please note that all TFS online orders are shipped from our Auckland, New Zealand HQ. We do not have international online distribution. The DHL Express GoGreen+ flat rate is a subsidised charge for a DHL Express GoGreen+ service from NZ.

Sample only orders -
Free Untracked NZ Stamped Post :
Price: Free
Metro & Rural: 10-30 Working Days.
Service: Untracked

Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard, stamped post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs, or our overview page to get a better idea of our US order process - Buying fabrics online in the USA

Canada & Mexico

Prefer to shop in CAD on our international website? click here

All orders that contain physical products-
DHL Express GoGreen+:
Flat Rate: $30
Delivery to metro/uban address: 3-4 working days from date shipped (dispatched).
Delivery to rural address: 3-6 working days from date shipped (dispatched).
Service: Tracked

At The Fabric Store, we take our commitment to the planet seriously. Most of our online store international parcels are delivered by DHL. We’re proud to let you know that recently we made the switch to DHL’s Go Green Plus service, which uses sustainable aviation fuel to deliver your orders. By investing in sustainable aviation fuel, we’re able to actively reduce the CO2e emissions associated with our shipments, minimizing our carbon footprint. Learn more about this here.

If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call. If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on support@thefabricstoreonline.com immediately after placing your order. Please note DHL Express cannot deliver to PO box numbers, so please include a physical address at checkout if you choose this service.

Please note that all TFS online orders are shipped from our Auckland, New Zealand HQ. We do not have international online distribution. The DHL Express GoGreen+ flat rate is a subsidised charge for a DHL Express GoGreen+ service from NZ.

Sample only orders -
Free Untracked NZ Stamped Post :
Price: Free
Metro & Rural: 10-30 Working Days.
Service: Untracked

Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard, stamped post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.

Asia

Prefer to shop in USD / CAD / GBP / EUR on our international website? click here

For deliveries to India, please contact us before placing your order.

All orders that contain physical products-
DHL Express GoGreen+:
Flat Rate: $30
Delivery to metro/uban address: 3-4 working days from date shipped (dispatched).
Delivery to rural address: 3-6 working days from date shipped (dispatched).
Service: Tracked

At The Fabric Store, we take our commitment to the planet seriously. Most of our online store international parcels are delivered by DHL. We’re proud to let you know that recently we made the switch to DHL’s Go Green Plus service, which uses sustainable aviation fuel to deliver your orders. By investing in sustainable aviation fuel, we’re able to actively reduce the CO2e emissions associated with our shipments, minimizing our carbon footprint. Learn more about this here.

If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call. If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on support@thefabricstoreonline.com immediately after placing your order. Please note DHL Express cannot deliver to PO box numbers, so please include a physical address at checkout if you choose this service.

Please note that all TFS online orders are shipped from our Auckland, New Zealand HQ. We do not have international online distribution. The DHL Express GoGreen+ flat rate is a subsidised charge for a DHL Express GoGreen+ service from NZ.

Sample only orders -
Free Untracked NZ Stamped Post :
Price: Free
Metro & Rural: 10-30 Working Days.
Service: Untracked

Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard, stamped post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.

UK

Prefer to shop in GBP on our international website? click here

Check out our dedicated UK Shipping Guide here.

All orders that contain physical products-
DHL Express GoGreen+:
Flat Rate: $40
Delivery to metro/uban address: 3-4 working days from date shipped (dispatched).
Delivery to rural address: 3-6 working days from date shipped (dispatched).
Service: Tracked

At The Fabric Store, we take our commitment to the planet seriously. Most of our online store international parcels are delivered by DHL. We’re proud to let you know that recently we made the switch to DHL’s Go Green Plus service, which uses sustainable aviation fuel to deliver your orders. By investing in sustainable aviation fuel, we’re able to actively reduce the CO2e emissions associated with our shipments, minimizing our carbon footprint. Learn more about this here.

If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call. If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on support@thefabricstoreonline.com immediately after placing your order. Please note DHL Express cannot deliver to PO box numbers, so please include a physical address at checkout if you choose this service.

Please note that all TFS online orders are shipped from our Auckland, New Zealand HQ. We do not have international online distribution. The DHL Express GoGreen+ flat rate is a subsidised charge for a DHL Express GoGreen+ service from NZ.

Sample only orders -
Free Untracked NZ Stamped Post :
Price: Free
Metro & Rural: 10-30 Working Days.
Service: Untracked

Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard, stamped post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.

Oceania

All orders that contain physical products-
DHL Express GoGreen+:
Flat Rate: $30
Delivery to metro/uban address: 3-4 working days from date shipped (dispatched).
Delivery to rural address: 3-6 working days from date shipped (dispatched).
Service: Tracked

At The Fabric Store, we take our commitment to the planet seriously. Most of our online store international parcels are delivered by DHL. We’re proud to let you know that recently we made the switch to DHL’s Go Green Plus service, which uses sustainable aviation fuel to deliver your orders. By investing in sustainable aviation fuel, we’re able to actively reduce the CO2e emissions associated with our shipments, minimizing our carbon footprint. Learn more about this here.

If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call. If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on support@thefabricstoreonline.com immediately after placing your order. Please note DHL Express cannot deliver to PO box numbers, so please include a physical address at checkout if you choose this service.

Please note that all TFS online orders are shipped from our Auckland, New Zealand HQ. We do not have international online distribution. The DHL Express GoGreen+ flat rate is a subsidised charge for a DHL Express GoGreen+ service from NZ.

Sample only orders -
Free Untracked NZ Stamped Post :
Price: Free
Metro & Rural: 10-30 Working Days.
Service: Untracked

Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard, stamped post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs

Europe

Prefer to shop in EUR on our international website? click here

Check out our dedicated European Shipping Guide here.

Shipping to Ukraine is temporarily unavailable. Please contact us at support@thefabricstoreonline.com for alternative options.

All orders that contain physical products-
DHL Express GoGreen+:
Flat Rate: $40
Delivery to metro/uban address: 3-4 working days from date shipped (dispatched).
Delivery to rural address: 3-6 working days from date shipped (dispatched).
Service: Tracked

At The Fabric Store, we take our commitment to the planet seriously. Most of our online store international parcels are delivered by DHL. We’re proud to let you know that recently we made the switch to DHL’s Go Green Plus service, which uses sustainable aviation fuel to deliver your orders. By investing in sustainable aviation fuel, we’re able to actively reduce the CO2e emissions associated with our shipments, minimizing our carbon footprint. Learn more about this here.

If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call. If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on support@thefabricstoreonline.com immediately after placing your order. Please note DHL Express cannot deliver to PO box numbers, so please include a physical address at checkout if you choose this service.

Please note that all TFS online orders are shipped from our Auckland, New Zealand HQ. We do not have international online distribution. The DHL Express GoGreen+ flat rate is a subsidised charge for a DHL Express GoGreen+ service from NZ.

Sample only orders -
Free Untracked NZ Stamped Post :
Price: Free
Metro & Rural: 10-30 Working Days.
Service: Untracked

Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard, stamped post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.

 

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.

Rest Of World

Prefer to shop in USD / CAD / GBP / EUR on our international website? click here

Although our free shipping threshold only applies to countries listed above, we can still ship fabrics anywhere in the world! If your country is not listed above shipping rates are as below.

Shipping Rates:
Orders under $300 (NZD) : $90 (NZD)
Orders over $300 (NZD): $70 (NZD)
Sample only orders: Free

Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.

All orders are shipped from our New Zealand HQ therefore all purchases from outside New Zealand qualify as international and may be subject to duties and taxes. The full cost of shipping your order (even if you are not paying your shipping yourself) may also be included as part of the total value of your parcel and may contribute to tax and duty thresholds and charges. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer. All shipping time frames listed above may vary depending on your local customs agencies processing times. Please read our International Ordering Guide page for further information.

Please note orders placed during a sale or promotional period may take up to 10 working days to be processed. If your order is time sensitive please email contact@thefabricstoreonline.com and we will do our best to rush it through.

*Free shipping does not apply to wholesale orders. Orders to ROW do not qualify for our free shipping offer.

Not all fabrics available online are available in store so please check with your nearest store directly via phone or email first.

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