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Shipping
Free shipping on orders over $200 NZD!*
All orders placed through our Online Store - thefabricstoreonline.com, are processed and dispatched from our Auckland based New Zealand HQ which is separate to our store locations.
Auckland is currently under Protection Framework restrictions. We aim to dispatch orders within a week. Please visit our Covid-19 Updates page for more details and FAQs.
If your order is time sensitive, please email support@thefabricstoreonline.com and we will put your order at the front of the queue. Please note, once dispatched, the courier is responsible for delivery.
All deliveries are contactless unless otherwise requested. For further information from our international shipping provider DHL Express, read their updates page here. DHL Express have advised deliveries may take up to 10 working days at the moment. For specific time frames check their dedicated page here.
Online orders to New Zealand are sent via NZ Post read their updates here. To check if NZ Post are experiencing any delivery delays check their page here.
If you are based in Australia or New Zealand we advise customers to place a mail-order through your nearest store when possible*
Click on your area below for standard shipping rates & timeframes:
New Zealand
Shipping Rates:
Standard Shipping: $10.00
Signature Required: $12.00
Samples: FREE
Standard Service:
Our standard service gives NZ Post the authority to leave your order in a safe spot if you are not at home at time of delivery. We strongly advise using our Special Instructions box at cart to provide delivery instructions when possible. You can customise your delivery with NZ Post to suit your needs, choose Parcel Leave, Parcel Redirect or Parcel Collect to ensure you get your order delivered first time.
Signature Required Service:
For extra security and peace of mind for your order, the signature of the addressee or the person accepting the delivery can be collected by NZPost for a small additional charge of $2. Once the item has been delivered, you can view the signature online via the tracking tool which can then be emailed or printed for future reference.
NZ Post - Rural Delivery:
With access to New Zealand Post’s network, we can deliver to over 200,000 rural delivery addresses. Please note that delivering to rural addresses can add between 1-3 days to the standard targeted delivery times.
Delivery Times:
Delivery times from date shipped as follows:
North Island Metro: 1-2 Working Days
South Island: 2-3 Working Days
Rural Deliveries: 3-5 Working Days
Australia
Shipping Rates:
Flat Rate Charged on all Regular Sized Purchases: $15.00 (NZD)
Samples: FREE
Delivery Times:
We use DHL for deliveries into Australia. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.
If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on contact@thefabricstoreonline.com immediately after placing your order. Please note we cannot deliver to PO box numbers, so please include a physical address at checkout.
Delivery times from date shipped as follows:
Metro: 2-3 working days
Rural: 3-5 working days
Fabric Sample Delivery Times:
Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 7-14 Working Days.
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.
Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.
Don't forget our Australian bricks & mortar stores offer mail order too! Mail orders come direct from your local store and uses ExpressPost, get in touch with them here.
USA
Prefer to shop in USD on our international website? click here
Shipping Rates:
Flat Rate Charged on all Regular Sized Purchases: $20.00 (NZD)
Samples: FREE
Delivery Times:
We use DHL for deliveries into the USA. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.
If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on contact@thefabricstoreonline.com immediately after placing your order. Please note we cannot deliver to PO box numbers, so please include a physical address at checkout.
Delivery times from date shipped as follows:
Metro: 3-4 working days
Rural: 3-6 working days
Fabric Sample Delivery Times:
Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 5-12 Working Days
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.
Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs, or our overview page to get a better idea of our US order process - Buying fabrics online in the USA
Canada & Mexico
Prefer to shop in CAD on our international website? click here
Shipping Rates:
Flat Rate Charged on all Regular Sized Purchases: $30.00 (NZD)
Samples: FREE
Delivery Times:
We use DHL for deliveries into Canada & Mexico. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.
If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on contact@thefabricstoreonline.com immediately after placing your order. Please note we cannot deliver to PO box numbers, so please include a physical address at checkout.
Delivery times from date shipped as follows:
Metro: 3-4 working days
Rural: 3-6 working days
Fabric Sample Delivery Times:
Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 5-14 Working Days
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.
Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.
Asia
Prefer to shop in USD / CAD / GBP / EUR on our international website? click here
We currently ship to Cambodia, China, French Polynesia, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Sri Lanka, South Korea, Hong Kong, Tahiti, Taiwan, Thailand and Vietnam but contact us if your destination isn’t listed.
For deliveries to India, please contact us before placing your order.
Shipping Rates:
Flat Rate Charged on all Regular Sized Purchases: $30.00 (NZD)
Samples: FREE
Delivery Times:
We use DHL for deliveries into India Japan, Pakistan, Philippines, Singapore, Sri Lanka, South Korea, Malaysia, Hong Kong, Tahiti, Taiwan, Thailand and Vietnam. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.
If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on contact@thefabricstoreonline.com immediately after placing your order. Please note we cannot deliver to PO box numbers, so please include a physical address at checkout.
Delivery times from date shipped as follows:
Metro: 3-4 working days
Rural: 3-6 working days
Fabric Sample Delivery Times:
Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 5-12 Working Days
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.
Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.
UK
Prefer to shop in GBP on our international website? click here
Check out our dedicated UK Shipping Guide here.
Shipping Rates:
Flat Rate Charged on all Regular Sized Purchases: $40.00(NZD)
Samples: FREE
Delivery Times:
We use DHL for deliveries into The United Kingdom and Ireland. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.
If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on contact@thefabricstoreonline.com immediately after placing your order. Please note we cannot deliver to PO box numbers, so please include a physical address at checkout.
Delivery times from date shipped as follows:
Metro: 3-4 working days
Rural: 3-6 working days
Fabric Sample Delivery Times:
Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 5-12 Working Days
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.
Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.
Oceania
We currently ship to New Caledonia but contact us if your destination isn’t listed.
Shipping Rates:
Flat Rate Charged on all Regular Sized Purchases: $30.00 (NZD)
Samples: FREE
Delivery Times:
We use DHL for deliveries into New Caledonia. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.
If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on contact@thefabricstoreonline.com immediately after placing your order. Please note we cannot deliver to PO box numbers, so please include a physical address at checkout.
Delivery times from date shipped as follows:
Metro: 3-4 working days
Rural: 3-6 working days
Fabric Sample Delivery Times:
Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 5-12 Working Days
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.
Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs
Rest Of World
Prefer to shop in USD / CAD / GBP / EUR on our international website? click here
Although our free shipping threshold only applies to countries listed above, we can still ship fabrics anywhere in the world! If your country is not listed above shipping rates are as below.
Shipping Rates:
Orders under $200 (NZD) : $90 (NZD)
Orders over $200 (NZD): $70 (NZD)
Sample only orders: Free
Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.
Europe
Prefer to shop in EUR on our international website? click here
Check out our dedicated European Shipping Guide here.
We currently ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey and Ukraine but contact us if your destination isn’t listed.
Shipping to Ukraine is temporarily unavailable. Please contact us at support@thefabricstoreonline.com for alternative options.
Shipping Rates:
Flat Rate Charged on all Regular Sized Purchases: $40.00(NZD)
Samples: FREE
Delivery Times:
We use DHL for deliveries into European destinations which so far include Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey and Ukraine. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.
If a signature is required for delivery of your parcel please write this in special instructions at cart, or email us on contact@thefabricstoreonline.com immediately after placing your order. Please note we cannot deliver to PO box numbers, so please include a physical address at checkout.
Delivery times from date shipped as follows:
Metro: 3-4 working days
Rural: 3-6 working days
Fabric Sample Delivery Times:
Samples (if purchased on their own, without a fabric purchase) are sent via New Zealand standard post. Postage is not tracked, and may be subject to delays beyond our control. Approximate postage times as follows:
Metro & Rural: 5-12 Working Days
However, if you purchase samples as part of a larger purchase that includes fabric, they will be shipped with your parcel.
Please read our International Ordering Guide for tips on how to avoid your shipment getting held up at customs.
All orders are shipped from our New Zealand HQ therefore all purchases from outside New Zealand qualify as international and may be subject to duties and taxes. The full cost of shipping your order (even if you are not paying your shipping yourself) may also be included as part of the total value of your parcel and may contribute to tax and duty thresholds and charges. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer. All shipping time frames listed above may vary depending on your local customs agencies processing times. Please read our International Ordering Guide page for further information.
Please note orders placed during a sale or promotional period may take up to 5 working days to be processed. If your order is time sensitive please email contact@thefabricstoreonline.com and we will do our best to rush it through.
**Free shipping does not apply to wholesale orders. Orders to ROW do not qualify for our free shipping offer.
*Not all fabrics available online are available in store so please check with your nearest store directly via phone or email first.
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Shipping during the Covid-19 pandemic
All deliveries are contactless unless otherwise requested.
For further information from our international shipping provider DHL Express, read their updates page here.
Online orders to New Zealand are sent via NZ Post read their updates here.
Check our our Covid-19 page for more details & FAQs.