All online orders are picked, cut, packed and sent from New Zealand.
When purchasing from us, VAT will automatically be collected at checkout on all orders under £135 (~$260NZD). Previously this was collected when your parcel entered the UK.
What does this mean? When you shop online with us, as long as your order total is less than $260NZD, you will have no extra customs fees to pay to get your parcel, easy!*
If your order is over £135, VAT and customs duties will be payable when your parcel enters the UK instead. DHL will automatically pay money owed on a shipment on behalf of the receiver to Customs and they therefore charge a fee for the money they are lending and also the cost to collect the charge from the customer, this is called an Advance Payment Surcharge. DHL will contact you directly to collect any fees owing, you can read more about the fees here.