International Ordering Guide

FREE SHIPPING WORLDWIDE ON ALL ORDERS OVER $200NZD!*
*Or your local currency equivalent:
Approx $140 USD / £110 GBP / €120 EUR.
*Free shipping does not apply to wholesale orders.

All of our orders are shipped from our HQ in New Zealand, which means packages must be cleared by local customs as they enter your country. All orders are traceable, and a track and trace link will be sent to you via email once you complete your purchase. Please click on your country below for more information:

Australia

The current threshold for Australia is $1000 (AUD). All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. DHL will unfortunately not deliver to PO boxes or Parcel lockers within Australia, so please make sure you include a physical address when you are checking out in the online store.

For DHL General Customer Service information for Customers calling from within Australia 13 14 06 (local call center)

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.au/en/express/tracking.html

If you are concerned about delivery or import charges, it maybe worth considering ordering through your local Australian store instead as they
offer mail order too! Mail orders come direct from your local store and use ExpressPost, get in touch with them here.

Belgium & Luxembourg

If you are buying our fabric online in Belgium, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Belgium, however, we cannot absorb the extra costs incurred by customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.be/en/express/tracking.html

Canada

If you are buying our fabric online in Canada, please note that the threshold on packages entering Canada from overseas is currently $20 (CAD). All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Canada, however, we cannot absorb the extra costs incurred by Canadian customs.

For DHL General Customer Service information for Customers calling from within Canada 1-855-DHL-SHIP (1-855-345-7447)

For DHL Track & Trace information relating to your parcel please visit,
http://international.dhl.ca/en/express/tracking.html

Cyprus

If you are buying our fabric online in Cyprus, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Cyprus, however, we cannot absorb the extra costs incurred by Cypriot customs.

For DHL Track & Trace information relating to your parcel please visit,
https://www.dhl.com.cy/en.html

Denmark

If you are buying our fabric online in Denmark, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Denmark, however, we cannot absorb the extra costs incurred by customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.dk/en/express/tracking.html

Estonia

If you are buying our fabric online in Estonia, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Estonia, however, we cannot absorb the extra costs incurred by customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.si/sl.html

Finland

If you are buying our fabric online in Finland, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Finland, however, we cannot absorb the extra costs incurred by Finnish customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.fi/en/express/tracking.html

France

If you are buying our fabric online in France, please note that all purchases over the current €45 tax-free threshold will be subject to local duties and taxes on the value of the entire purchase, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in France, however, we cannot absorb the extra costs incurred by French customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.fr/en/express/tracking.html

Germany

If you are buying our fabric online in Germany, please note that all purchases over the current €45 tax-free threshold will be subject to local duties and taxes on the value of the entire purchase, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Germany, however, we cannot absorb the extra costs incurred by German customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
https://nolp.dhl.de/nextt-online-public/report_popup.jsp

Greece

If you are buying our fabric online in Greece, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Greece, however, we cannot absorb the extra costs incurred by Greek customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.gr/en/express/tracking.html

Hong Kong

For DHL General Customer Service information for Customers calling within Hong Kong: 852 2400 3388

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.hk/en.html

India

If you are buying our fabric online in India, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in India, however, we cannot absorb the extra costs incurred by Indian customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.co.in/en/express.html

Ireland

If you are buying our fabric online in Ireland, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Ireland, however, we cannot absorb the extra costs incurred by Irish customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.ie/en/express/tracking.html

Italy

If you are buying our fabric online in Italy, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Italy, however, we cannot absorb the extra costs incurred by Italian customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.it/en/express/tracking.html

Japan

If you are buying our fabric online in Japan, please note that all purchases over the current 10,000 Yen threshold will be subject to local duties and taxes on the value of the entire purchase, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in IJapan however, we cannot absorb the extra costs incurred by Japanese customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.co.jp/en.html

Lithuania

 

If you are buying our fabric online in Lithuania, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Lithuania, however, we cannot absorb the extra costs incurred by Lithuanian customs.

For DHL Track & Trace information relating to your parcel please visit,
https://www.dhl.lt/lt.html

Malaysia

If you are buying our fabric online in Malaysia, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Malaysia, however, we cannot absorb the extra costs incurred by Malaysian customs authorities.

For DHL General Customer Service information for Customers calling within Malaysia: 1800- 888 388

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.my/en.html

Malta

If you are buying our fabric online in Malta, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Malta, however, we cannot absorb the extra costs incurred by Maltese customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
https://www.dhl.com.mt/en/contact_center/contact_express.html

Mexico

If you are buying our fabric online in Mexico, please note that the threshold on packages entering Mexico from overseas is currently $50 (USD). All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Mexico, however, we cannot absorb the extra costs incurred by Mexican customs.

For DHL Track & Trace information relating to your parcel please visit,
https://www.logistics.dhl/mx-es/home.html

The Netherlands

If you are buying our fabric online in The Netherlands, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in The Netherlands, however, we cannot absorb the extra costs incurred by Dutch customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.nl/en/express/tracking.html

New Caledonia

If you are buying our fabric online in New Caledonia, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in New Caledonia, however, we cannot absorb the extra costs incurred by NC customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.nl/en/express/tracking.html

Norway

If you are buying our fabric online in Norway, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Norway, however, we cannot absorb the extra costs incurred by customs.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.no/en/express/tracking.html

Pakistan

If you are buying our fabric online in Pakistan, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Pakistan, however, we cannot absorb the extra costs incurred by Pakistan customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.pk/en/express.html

Philippines

The current threshold for Philippines is 10,000 / $275 (NZD). All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. DHL will unfortunately not deliver to PO boxes or Parcel lockers within Philippines, so please make sure you include a physical address when you are checking out in the online store.

For DHL General Customer Service information for Customers calling from within Philippines 811 7000 (local call center)

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.ph/en/express/shipping.html

Poland

If you are buying our fabric online in Poland, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Poland, however, we cannot absorb the extra costs incurred by Polish customs.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.pl/en/express/tracking.html.html

Portugal

If you are buying our fabric online in Portugal, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Portugal, however, we cannot absorb the extra costs incurred by Portuguese customs.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.pt/pt.html

Romania

If you are buying our fabric online in Romania, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Romania, however, we cannot absorb the extra costs incurred by customs authorities.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.ro/ro.html

Singapore

If you are buying our fabric online in Singapore, please note that the threshold on packages entering Singapore is currently $400 (SGD). All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Singapore, however, we cannot absorb the extra costs incurred by Singapore customs authorities.

For DHL General Customer Service information for Customers calling within Singapore: 1800-285 8888

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.sg/en/express/tracking.html

Slovenia

If you are buying our fabric online in Slovenia, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Slovenia, however, we cannot absorb the extra costs incurred by Slovenian customs.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.si/sl.html

Slovakia

If you are buying our fabric online in Slovakia, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Slovakia, however, we cannot absorb the extra costs incurred by Slovakian customs.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.sk/en.html

South Korea

If you are buying our fabric online in South Korea, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in South Korea, however, we cannot absorb the extra costs incurred by South Korean customs.

For DHL Track & Trace information relating to your parcel please visit,
https://www.logistics.dhl/kr-en/home/tracking.html

Spain

If you are buying our fabric online in Spain, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Spain, however, we cannot absorb the extra costs incurred by Spanish customs.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.es/en.html

Sri Lanka

If you are buying our fabric online in Sri Lanka, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Sri Lanka, however, we cannot absorb the extra costs incurred by Sri Lankan customs.

For DHL Track & Trace information relating to your parcel please visit,
https://www.logistics.dhl/lk-en/home/tracking/tracking-express.html

Sweden

If you are buying our fabric online in Sweden, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Sweden, however, we cannot absorb the extra costs incurred by Swedish customs.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.se/en/express/tracking.html

Switzerland

If you are buying our fabric online in Switzerland, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Switzerland, however, we cannot absorb the extra costs incurred by Swiss customs.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.ch/en/express/tracking.html

Tahiti / French Polynesia

If you are buying our fabric online in French Polynesia, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Tahiti, however, we cannot absorb the extra costs incurred by French Polynesian customs.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com/en/ti/country_profile.html

Thailand

If you are buying our fabric online in Thailand, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Thailand, however, we cannot absorb the extra costs incurred by Thai customs.

For DHL General Customer Service information for Customers calling within Thailand: 02-345-5000

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.co.th/en/express/tracking.html

Turkey

If you are buying our fabric online in Turkey, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Turkey, however, we cannot absorb the extra costs incurred by Turkish customs.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.pl/en/express/tracking.html.html

UK

If you are buying our fabric online in the UK, please note that the current threshold on packages entering The United Kingdom is £15. All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in the UK, however, we cannot absorb the extra costs incurred by British and UK customs.

For DHL General Customer Service information for Customers calling from within The United Kingdom: +44 (0) 844 248 0844

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.co.uk/en/express/tracking.html

USA

If your purchase is over the $800USD threshold, US customs will require your importer code and will contact you via phone to request this. If you want to avoid these taxes and duties and to ensure that your purchase makes it to you in the timeframe outlined on our shipping guide, your orders need to be limited to $800USD per transaction. If multiple packages are shipped to one customer in a single day which together exceed the $800 threshold, US customs may combine their value in which case they would be subject to duties and taxes. For more information, read our overview page - Buying fabrics online in the USA 

For DHL General Customer Service information for Customers calling from within the United States
1-800-call-DHL (1-800-225-5345)

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com/en/express/tracking.html

Vietnam

If you are buying our fabric online in Vietnam, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Vietnam, however, we cannot absorb the extra costs incurred by Vietnamese customs.

For DHL General Customer Service information for Customers calling within Vietnam: 1800 1530 (Toll free)

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.vn/en.html

Ukraine

If you are buying our fabric online in Ukraine, please note that all purchases over the current tax threshold will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. We wish to provide an alternative to local fabric shops in Ukraine, however, we cannot absorb the extra costs incurred by Ukrainian customs.

For DHL Track & Trace information relating to your parcel please visit,
https://www.dhl.com.ua/en.html

Please Note: Orders exceeding your countries current tax threshold will be subject to taxes and duties when being processed through customs. These taxes and duties will be calculated by your local customs agency, and will be the sole responsibility of the purchaser.

The full shipping cost to send a parcel may also be included as part of the total value of the parcel, even if you have not paid for the shipping yourself (free shipping offer). Additionally as we subsidise the shipping costs the true cost of shipping is the value customs use, so if you require information on the full shipping cost of an order you would like to place please be in touch with us by email before you purchase and we will do our best to provide an accurate quote.  

We use DHL for all international deliveries (excluding sample purchases). If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call. Please also note – shipping time frame may vary depending on your local customs agency. Unfortunately this is something us at The Fabric Store or DHL has no control over.