Due to a massive rent increase we have now closed our South La Brea Store permanently.
Thank you to all our loyal customers who we have met over the years, it has been heart-warming to be a part of such a thriving sewing community, both locally to the store and further afield. We look forward to staying in touch with you all via our online community – happy sewing!
Read the full press release here.
We have been working on updating the International Online Store so that it is user-friendly and although this is in no way comparable to shopping in one of our beautiful retail stores in person, we will endeavour to continually expand our online fabric range and customer service experience. All orders over $200 NZD (current conversion rate is $150 USD) will receive FREE Express Shipping, meaning you will have your fabrics within 3-4 days after placing your order! Got questions? We've answered some common queries below:
You are welcome to view prices in USD by selecting currency in the top left hand corner drop-down. However, once you have reached checkout your cart will convert to NZD where you will be charged in NZD for all purchases.
All orders are shipped from our New Zealand HQ in Auckland.
Yes! If you are unsure about the colour, weight, style, grain or pattern of any of our fabrics we strongly recommend ordering a sample before purchasing.
Samples are available for every fabric we have online and can be purchased directly from the product page just by selecting 'order sample' underneath the 'add to cart' button.
We also offer Bulk Samples for our milled products, available here.
Samples ordered on their own (without a fabric purchase) qualify for free postage via NZ Post and take 6-12 Working Days.
Please Note: Postage is not tracked, and may be subject to delays beyond our control.
We use DHL for deliveries into the USA. If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call. Please note we cannot deliver to PO box numbers or locker numbers, so please include a physical address at checkout. Delivery times from date shipped as follows:
Metro: 3-4 working days
Rural: 3-6 working days
Samples not ordered with fabric are free of charge to post.
Free shipping on all orders over $200NZD (current conversion rate is $150USD).
All orders under $200NZD will be charged $20NZD for shipping (current converstion rate is $15USD).
Please Note: Free shipping does not apply to wholesale orders.
If your total purchase (including shipping ) is over the current $800USD threshold, US customs will require your importer code and will contact you via phone to request either your Business Tax or Social Security number.
If you want to avoid these taxes and duties and to ensure that your purchase makes it to you in the timeframe outlined on our Shipping Guide, your orders need to be limited to $800USD per transaction. If multiple packages are shipped to one customer in a single day which together exceed the $800 threshold (including shipping), US customs may combine their value in which case they would be subject to duties and taxes. Please email us at contact@thefabricstoreonline.com before placing your order if you are unsure about your order hitting the current threshold.
For DHL General Customer Service information for Customers calling from within the United States
1-800-call-DHL (1-800-225-5345)
If you have any further questions about ordering from the USA do not hesistate to email us: contact@thefabricstoreonline.com
